Complaint / review text:
Our trip from White Marsh park and ride started out with 3 stops pulling over on the shoulder due to mechanical problems. I am hoping the driver was in contact with Megabus main office.
We inched our way through the Lincoln tunnel finally breaking down just outside the tunnel. We were already an hour behind schedule. They informed us it would be another hour till another bus came. Passengers unloaded the luggage themselves.
Megabus refused to return our money but offered another trip. My reason for writing is in concerns for the companies safety with their vehicles and passengers.