Complaint / review text:
I booked 2 flights on SAA - the trip from CPT to JHB was a Mango flight, we paid extra for this flight as it was booked on SAA website.
These 2 passengers were then charged R 300.00 each for the bicycles, there is NO charge on SAA and Mango charges, so all in all you pay more for this ticket by booking on SAA and you pay extra for the Bikes, it is unbelievable, this is something that should be resolved between the 2 airlines to ensure that THE CUSTOMER receives the best service at all times.
They are Voyager members with SAA, and all we get told is that SAA have nothing to do with Mango, well then STOP code sharing with them and ripping the customers off, this is NOT acceptable.
At this rate this will be the last time I use any Mango flight. They are not the cheapest in town anyway and this makes it VERY expensive.