Complaint / review text:
Called by James Thomas, (right!) on two occasions to purchase vacation packages. The first time he wanted $217, and she booked a vacation.
She did not go on the vacation because of illness, so he called her back and told her she needed to give him an additional $1100.00. She became upset and he said he could resolve the issue if she gave him another $298. Reluctantly, she gave it to him. I know this sounds crazy on her part, but this does happen.
He has called her again using another company, called Tri-Star Marketing. Said that Specialty Travel went out of business. She eventually passed him off to me. I attempted to call him at the number he called her on, and guess what, - out of order.
So I looked up the number on-line, got an answer machine and left a message. EMA called me back from a third travel company, called Newport Travel, Told me that the previous companies are Out of business, but she could help me if I gave her the confirmation number.
When I did, she told me that no account exists. I have contacted the Better Business Bureau, but I would not use this company.