Complaint / review / scam report
GTASA - Global Travel Alliance SA
Over promise, under deliver to get the business

Complaint / review text:
Global Travel Alliance came to Namibia to sell a service that would save us up to 75% on accommodation and variable discounts on flights. The pitch was done so eloquently we purchased the 30 year free years as this is transferable and all that good things. When we came home and read more online we realized this is nothing more than what and travelstart does for free. My wife then called the numbers to cancel within the period of 5 days and according to us it was cancelled. A month or so later we received our contract and they had no record that it was cancelled. So we put them to the test as my wife needed to travel to Cape Town and wanted to do a flight booking. They just came back, sorry we cant beat your price, that is it. When sold it was said they will beat any official quote, yet they say sorry we can't beat your price. They acknowledge they use web sites like Travelstart and which we already use. We tried again to do a booking this time they came with a price way more than what my wife got. We then told them thanks but we will take our money back as they are useless to us. They refuse to do this and promise 10% discount. We no longer interested

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: Namibia   State: All Country   City: Windhoek

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 15, 2021 12:10 PM
Dear Valued Client

We write to you from Global Travel Alliance. Thank you for bringing this matter to our attention.

Please send us your membership number so we can ensure a full satisfactory outcome has been reached.

Discounts are our business – As such, we take promises related to it very seriously. We work to ensure transparency between our suppliers, who offer us discounts, and our members. Our specialty is not in flights; however, we have the best systems to source the cheapest available airline tickets.

We have greatly boosted our membership offering over the years with thousands more discounts around the world by partnering with large-scale travel-industry suppliers, by listening to what our members have to say. Please visit the GTA website to view and book these offerings.

As mentioned, we value our client’s feedback and to that end, we are excited to announce our new affiliate marketing program. This program will provide our members with the chance to gain membership rewards which will compound their travel savings. The program is transparent, at no additional cost and only open doors for both the client and Global Travel. The program will be communicated to a select group within the next few weeks.

Please visit our website at www.globaltravelalliance.co.za and fill out the online contact form or contact us on the details below.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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