Complaint / review text:
A flight was booked with Mango Air. The flight was delayed (without communication), the flight was then cancelled (without communication) when we (myself and the rest of the passengers) were at the airport
The consultants at the desk were not helpful explaining that they could try to get us onto the next mornings flights, but couldn't explain why the flight was cancelled in the first place.
I requested that a refund be done and that I would make my own booking with Kulula, which I did while waiting for them.
I incurred additional costs in terms of car rental and hotel accommodation.
The consultants told me to type an email to their refunds department - which I did on 3 November 14. No response to date. No apologies, no auto attendant email response.
They just don't care. When you consider that I fly domestic weekly (Cape Town or Durban) and my preference is usually Mango, you would think that they would care enough to respond. Even if I didn't make use of their (ours - parastatal) shoddy business, they should have the decency to respond to someone that their service let down in a big way.