Complaint / review text:
Had made a reservation at a hotel in Los Angeles, and canceled the reservation a month prior. My card was billed for the cost of the night's stay anyway, in violation of the policy saying 24 hours prior cancellation would negate this fee. Called Expedia, they said they could not refund, to call the hotel directly. The hotel said they could not refund, Expedia would have to. As of now, no one has refunded this, and we can be sure never to patronize the hotel, nor Expedia again. Lots of choices out there, and this was the worst experience we have had, highway robbery.