Complaint / review text:
Cheapoair mislead you. They never advise you about the consequence of buy a non refundable ticket, if you do not read the long list of regulations and bull... I bought a ticket for $285.00 round trip to PR and I am not able to go and I tried to cancel it and get a credit for further date and they told that I have to pay $200 of penalty to American Airline for the cancellation and reissue of a new reservation or ticket. It is totally a rip off. You should buy the ticket directly with the airline not with all this bunch of supposedly low fare tickets. They should not be allow to sales tickets. Southwest has great prices and you can change them without any extra fee but are not refundable. Here, they are not refundable plus they charge $200, take it from the credit plus the difference in price. It is very sad. Disgusting. I do not mind about the penalty fee but the amount is not fair when they will send the ticket more expensive because it is holiday weekend (Thanksgiving). That is nonsense.