Complaint / review text:
I attempted to book a hotel through Orbitz. First, the website kept rejecting my payment yet charge my card multiple times. Then it didn't offer me all of the features that are offered if you book directly through the hotels website. After orbitz booked me for the incorrect room from declining my payment multiple times, I decided to book with the actual hotel and got a customized room for $10 more than what I paid through Orbitz. Also Orbitz stated the hotel would make me pay for the room if I cancelled the same day, however on the hotel's website it said that I could cancel the same day up until 2pm. What a ripoff. I will be getting my money back and all these authorized and cancelled charges on my account will be reviewed thoroughly. Never again will I deal with Orbitz.com.