Complaint / review text:
I would just like to say a special thank you to SAFair and in particular Kelly Kruger at the check in counter who displayed an exceptional level of customer service.
We had a situation where my sister in law was delayed due to her international flight being delayed.
I explained the situation to Kelly and she went above and beyond to make every effort to try and get them on the flight as soon as they arrived. She actively spoke to the international department to get status updates on the international flight, spoke to Duty Mangers, made a plan for the baggage and even gave me her cell number to keep her updated on when my sister in law had cleared customs and was on her way.
Even though unfortunately my sister in law didn't end up making the flight due to her only getting out of customs after the SAFair flight had departed, the level of assistance provided by Kelly was truly exceptional and highly appreciated and should be rewarded.
I would like to commend SAFair on their choice of Kelly as flight Supervisor and believe that with people like Kelly on your team you will be extremely successful.