Complaint / review text:
I bought a round trip ticket from Kentucky to Dulles, Virginia (Dec 21 to Dec 28). But for the return flight, I made a mistake and booked for Jan 28,2015 instead. I called the agency on Dec 25 to change my flight and they said the total extra charge would be $550. I told them it's nonsense because it would cost less if I were to buy another round-trip ticket. The agent told me that's not possible and the deal he's offering was the best. His manner drove me mad "You can pay $550 for the date change or you can catch your flight next month." I hung up, then I went on United Airline official website and changed the flight myself, and it cost me $34 $200 penalty. Cheapoair apparently tried to rip off its customer, especially ones who are not familiar with technologies, they are forced to pay more just because they have no other help. I feel sorry for those who didn't know what to do and fell for this dirty, cheapo trick.