Complaint / review text:
Long story, last year I booked a round trip flight at Orbitz.com from London to San Diego, CA and back (3 months before the trip). On the return date to London, I took a taxi to the airport and the flight that I had booked was non-existent. This flight had been canceled over two months ago and I had not been notified. Please note, I had printed my flight itinerary the same morning as the flight and it did not say the flight was canceled. After calling Orbitz, they did not feel it was their responsibility. They said they were not notified by the airline so it wasn't their fault. They did however book me a flight back to London, but it was not until the next day at a different time. I had to book another night at a hotel and reschedule an exam I was supposed to take in London the next day.
After a complaint, they decided that a $50 voucher to use towards a future Orbitz.com flight would be an appropriate apology. I would not book with Orbitz again, but since I had the $50 voucher, I decided this past December I would use it. Silly me. After 5 phone calls, no call or record reference numbers and many excuses about why the voucher could not be used, I have yet to receive my money back. Orbitz customer service has kept me on hold for over an hour more than once and told me they would call me back and never did. They keep transferring me to supervisors. Yet it seems I never reach anyone who knows what they are doing. It is a very sketchy and frustrating situation.