Complaint / review text:
I could not board to Hanoi and I am now trapped at Vientiane, Laos. I demand full refund of this flight on my credit card due to the fact that Lao Airlines allowed neither me (Fernando) nor my friend (Jorge) to do the check-in to Hanoi. Once a customer intends to purchase a flight from Laos to Vietnam, Expedia MUST bestow upon him the information that a visa to Vietnam demands more than 24 hours to be issued. Nevertheless, if I had flown from Brazil, I could have gotten the visa in Hanoi but that's not possible if the customer is departing from Laos due to local policy (information I just achieved at the Vietnamese embassy in Laos).inform your consumers better if you really want them to conclude their flights rather than only draining their money.