Complaint / review text:
Today my wife and I were booked to fly on Kulula at 06h50 to George. When my brother booked our tickets online he mistakenly used the name my wife was give at home when we got married, which does not reflect on her ID book. Kulula were not willing to listen or even try and understand the mistake that had happened. Now I had to rebook my ticket paying an additional R136.80 and also had to book another ticket for my wife costing us R1300 because the other ticket was cancelled. The funny thing is that we are booked to return on a Mango flight tomorrow 07.02.2015 and the same mistake was done there also but it took us no more than 5 minutes to change that name and we were only charged R280 for that. I just don't understand why kulula couldn't do the same for us, it was easier for them to just tell us that we need to buy a new ticket and we forfeit the money for the original ticket. I don't see myself in a kulula flight ever again, as they have such a disregard for their customers and are never willing to try and go the extra mile.