Complaint / review / scam report
GTASA - Global Travel Alliance SA
Unethical Behaviou

Complaint / review text:
A few year back GTASA came to my town and dumped this policy on me with their nice sales talk. After trying to book to first time and finding out that it is not cheaper than what I can get myself I tried cancelling. I have e-mails dating as far back as 2011 where I tried to cancel this policy with no luck. If I get a response at all it is to say that someone will look into the issue. Tonight money was taken from my account again! Now I have to pay for something not used since 2009?

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Cape Town

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 15, 2021 2:29 AM
Good Day Valued Client

We write to you from Global Travel Alliance. Please send us your membership number so we can ensure that your issue has been satisfactorily resolved.

The membership is designed in such a way that savings that recoups the purchase price is received after placing more than one booking. Due to the valuable suggestions we received from our clients over the years, our improvements have guaranteed that our members will not find quotes that are cheaper than what we offer. Our work to provide quality travel quotes and experiences pays off when we receive positive feedback from our clients, as posted on our website.

In early 2011, the Consumer Protection Act was not in effect – instead, GTA provided clients with cost-effective alternative solutions. We confirm that GTA is compliant with the Consumer Protection Act and continually review our policies and agreement for compliance.

We value our relationships with our clients and to that end we are excited to announce our new affiliate marketing program. This program provides members with chance to gain travel and membership rewards and will be communicated to a select group of members within the coming weeks, so be sure to keep an eye open for a transparent and consumer friendly opportunity to compound on your travel membership savings.

Visit our website at www.globaltravelalliance.co.za and fill out the online contact form or contact us on the details below.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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