Complaint / review text:
Stayed at the hotel last Sep and requested rollaway bed. Manager brought up bed, pulled it in and left, did not offer to set it up or he would have known it would not fit in room. My daughter had to sleep in high back chair. Notified mgr next morning and they said they were sorry and would comp room. My credit card was charged. I called hotel and they checked and gave credit to different room but would make good. But because of problems, next time we were in the area they would give us a free room. I called today to reserve room and was told, nope... Didn't tell you that.
When I disagreed they told me TO CHILL. I am a retired federal employee going on inspections and never told to chill. The manager stated he was the one to offer to help with the bed. My credit card was finally credited but due to the lack of professionalism, plain job knowledge and good old fashioned courtesy of which neither or seem to possess, I will not likely be staying at your hotels again. I am a Choice Hotel Privilege member #.