Complaint / review text:
In May of 2013 my husband and I purchased membership passes and set up our monthly payments to be deducted from our PayPal account. The following year on May 21,2014 (I am certain of the date since it happened to be my birthday) I sent a "cancellation request" since per the membership agreement was the only way to cancel since my husband left for the Navy and we were uncertain where we'd end up. I received an email acknowledging my request and thought my charges would end. To date they have not! The only reason we learned of this is because we changed accounts and received an email this month, almost a year after cancelling stating our payment was delinquent!
So again I go online and try to submit a request and my account is on hold so I have to bring it current before I can attempt to cancel again! Ummm, no Six Flags! Cancel our membership and either refund my money or issue us the passes you charged us for that we didn't even know we had! Since I was a young kid six flags has always been my favorite amusement parks but this has me irate. I cancelled the way I was told and your customer service cancellation department dropped the ball. Clearly this is an ongoing practice for six flags. It's disappointing when companies take advantage of their customers and in all actuality it's theft.