Complaint / review text:
I made a timeshare reservation for nine nights in January 2010 using points banked with RCI. The reservation agent mistook my dates for January 2009, starting the actual date I had made the reservation. This is quite bizarre.in as much as I told the agent I was trying to make my reservation to immediately follow a stay, I was booking for a nearby resort in 2010. I have appealed to a supervisor named Rob at RCI with no success. Strangely, my RCI membership was cancelled (not by me) after I complained to Rob. No one at RCI can tell me who cancelled my membership or why. I have lost nine nights of timeshare points (worth approximately $500) plus transfer fee of approximately $50, totaling $550. Additionally, I have spent hours trying to remedy this error made by the RCI reservation office.