Complaint / review text:
OneTravel sold me an invalid itinerary. I have used Kayak for years and I am one of their biggest supporters, but OneTravel (who I had never heard of before) sold me an itinerary to get home from Manzanillo to LA, connecting through Mexico City. When I got to Mexico City the airline said they could not honor the ticket OneTravel had sold, that it was invalid and did not meet the requirements of the airport or the airline. I have been stuck in Mexico City for 2 days trying to get someone to honor my ticket, and OneTravel has not responded to any of my emails, phone calls, or even attempts to chat with Customer Service on their website. They left us in a foreign country through a bogus airfare sale.
Please do not ever use them and spread the word. You can see negative TripAdvisor reviews of OneTravel, including many problems with them on airfares, etc., and some comments wondering why Kayak would refer their customers to this fraudulent travel agency. I have been in contact with my bank to dispute the fraudulent sale (services were never provided or received) and I will pursue them through any action (and social media) I can to resolve this and prevent them from harming other travelers.