Complaint / review text:
I booked an Ambassador Hotel in Kingston Ontario Canada through ORBITZ who quoted $130.59 for a 1 night stay. My Visa was billed $168.27 for this transaction. ORBITZ applied the American exchange rate for a completely Canadian transaction. I called ORBITZ and the excuse I was given was that they had to book large blocks and that was the quote from the Hotel to ORBITZ. Yet I was also told that ORBITZ would only be remitting the $130.59 to the Ambassador Hotels. ORBITZ would be keeping the $27.68 exchange rate. I asked that the exchange rate be returned to my account and was told they would be keeping it and I should realize ORBITZ has admin costs to cover.in my mind, this is fraud and illegal. I would NEVER book through ORBITZ again and will tell everyone I know the same.