Complaint / review / scam report
Advantage Rent-A-Ca
What a terrible experience, I have never been so disgus...

Complaint / review text:
What a terrible experience, I have never been so disgusted with customer service in my life. Being a bigger company I understand there's guidelines laid out for certain situations but when the whole staff managers included act like you're not worth their time anymore you've come to a bad place. Our rental keys were stolen along with a whole backpack right off of our stroller on Santa Monica pier. The stroller was in my mother's (the renter's) care. But apparently since the keys were in my sister's backpack (simply for safe keeping) the stolen keys were negligence on my mom's part...

We were told to pay for both sets of keys on the ring, which we were never informed that there were two sets on the ring (as a customer service agent you have to inform the renter of what you're putting in their possession. We thought one set was simply a key fob not a whole key. Their digital keys are easily mistaken for fobs). On top of being charged for both keys, they did not have an extra key to come get the car, we were forced to find and pay for our own tow, with no help from anyone. They wouldn't rent us another car after we finally got back. Lucky for us alamo was only 5 blocks away. They rented us a car in less than 10 minutes and had no problems dropping off. Was also very easy at ALAMO! Do not use advantage.

Contact information:
Author: Contact with Author

Offender: Advantage Rent-A-Ca

Country: USA

Category: Traveling & Tourism


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