Complaint / review text:
They lie to their customers. They have tons of delays for mechanical problems.
Very few flights are anywhere near on time. You pay for early access to get on and then they either cancel your flight because it isn't full, falsely alleging mechanical problem, or make you late and miss your flight. A two hop trip turns into three or four hops. Your priority access gets you a middle seat because of flights late and cancelled.
But the worst part are the constant lies - shocking really. Also lots of rude flight attendants. But the false starts are the worst.
You often can drive to your destination in far less time. They are despicable.