Complaint / review text:
The hotel that Hotel.com set me up with did not have a suite. Hotels.com said only they could make reservations for a Howard Johnson hotel in Colorado Springs. I wanted a suite with 2 rooms and 2 double beds. They said no problem, the hotel could accommodate me. So I paid Hotels.com the money to reserve my room. I received an E-mail 1 double room with two double beds. I arrived at the hotel and found out they only have 1 room with 2 double beds. The hotel said since I paid through Hotels.com I had to deal with them. They also told me they have a no refund policy.
I called Hotels.com and talked to a manager but, their stance was it was a double room because it had 2 beds. She then said if I want another room there. She would give me 15% off. Yeah, like I was going to give them any more money. Do not ever use Hotel.com. Spread the word. Google the hotel to get the phone number of the hotel you want to stay at. Then make your reservation through them.