Complaint / review text:
I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman on the phone told me that my reservation was cancelled and that the airline I booked with had to re-book my flight. As he was transferring me to the airline, the call dropped.
When I called back later, I was told everything was fine with my reservation and that I was still on the scheduled flight to Korea. After the many times I called and the long waits on the phone, I finally got my Itinerary. However, I still do not have a receipt for my purchases (even though my credit card was charged). After my experiences last week and today, I will not be using Expedia again. It's not worth all this trouble.