Complaint / review text:
I booked a flight and hotel through Expedia. When my credit card statement arrived, I noticed I had been charged twice. After nearly 3 hours on the phone (mostly waiting for someone to answer), I was finally put through to the supervisor who informed me that they were aware that there had been a double booking and had cancelled the duplicate flight. Why then, I asked, did they not cancel the duplicate charge? I could not obtain any explanation and the supervisor went as far as to suggest that it was my fault. Talk about blaming the victim! If you book using Expedia, watch your credit card statement! Probably best not to use them at all.