Complaint / review text:
I booked a flight to London for myself and my assistant. I then booked the same itinerary for two other employees. The layover was in Reykjavik, Iceland.
Two employees made the second leg of the flight to London. I, along with another employee, did not - we needed to make a change to our itinerary and stopped to ask the airline if they could do it for us. They said they could not, and so we called Orbitz. I was willing to pay the change fee.
Orbitz kept us on hold until we had missed our original flight, then literally one minute later, they informed us that all of our flights to London as well as to get home were cancelled and that unless we wished to remain trapped in a foreign country, we had to spend a thousand dollars on new tickets to get home.
I didn't get to go to London and I never got to conduct the business I had scheduled there.
Orbitz offered me a $50 credit towards a new trip and refuses all contact from me otherwise.
I deserve a full refund for my trip and the employee who was trapped in Iceland with me, and I also think that I deserve a refund for the two employees who did make it to London as they weren't able to complete their jobs without me there.
We lost over $3000 because of Orbitz' negligence and their failure to answer their phone or let me speak with a manager for over an hour, leaving me stranded in a foreign country and forcing me to spend over a grand to leave.