Complaint / review text:
It's been a year now since my husband and I flew Korean Air but it would probably take us an eternity to forget about the "fiasco" we've been through the last time we flew Korean Air. Just to clarify we are a frequent Korean Air flyer. The last time we went to the Philippines (to attend my brother's wedding) flying Korean air from Dallas, my father-in-law who lived in TX unexpectedly passed two days from landing on Cebu Philippines. So I was thinking well it's death in the family so for sure Korean Air would not charge us a fee. They not only charge us a $100 change fee/person but also charged us an arm and a leg to fly back a week early (according to them the difference in the fare to fly a different date) to attend my father-in-law's funeral. My husband was horrified that on top of our grief they cannot waive whatever the difference was in the fare.
He filed a complaint and somebody from their US office called us in a not so warm voice that they can only waive the change fee of $100/person but not the additional $1300 for the fare difference. We have a frequent flyer card if you guys need to verify but I already got rid of any reminder of that trip. Bottom line, we learned our lesson. Buy a travel insurance if you fly korean air or don't fly korean air at all!