Complaint / review text:
I have used Expedia to book overseas holidays for years. This time however was an absolutely appalling experience. I will never ever ever ever use Expedia again.
Every single flight we booked was incorrect. When rectifying the flights the phone calls to customer service were extremely painful. I was on hold for 30 minutes. The customer service person was rude and disinterested. After being on the phone to her for over 20 minutes she told me I would have to call back another time as she was having to wait too long on hold to the airline. I then had to call back at a later time (in order to rectify THEIR problem) and explain the entire scenario again. Our flights were then rebooked.
To our disgust, when checking into the flights we were told the flights didn't match up and we wouldn't even have enough time to transfer planes. Expedia had rebooked us onto flights that they knew would never work. This left us stranded in Mexico. This happened several times throughout our holiday, almost making us miss our own wedding at one point.
Just DISGUSTING! I will NEVER use Expedia again. I complained and recieved a generic email in response. Very poor.