Complaint / review text:
I try and avoid Southwest Airlines as much as possible. I fly between Boston and Milwaukee fairly often and Southwest has cancelled all 3 of my past flights, alternating between citing "weather" as the problem or giving no explanation whatsoever. My last flight that was cancelled was scheduled on a Friday and when I called to try and get on a later flight that day they said they would not be able to get me out until SUNDAY. I talked to 2 different people on the phone, the first being fairly apologetic but the second was rude and insulting when I said I wanted to try and fly into Chicago instead. I only had 4 days off of work and wanted to try and get out of Boston to visit my family in Milwaukee as soon as possible.
The agents on the phone could not help me at all and I had to rush to the airport to try and make a flight to Chicago. I believe Southwest continually cancels flights if they do not deem them full enough, without any regard or concern over if their customers will ever be able to reach their destination. Luckily for me, Delta has just started direct flights to and from Milwaukee and Boston. I will be flying Delta from now on. Deltas prices are comparable to Southwest’s, and even if they were a little higher I would still pay to fly Delta as I would rather not worry about my flight being cancelled.