Complaint / review text:
Online reservation: In the process of making an online reservation the website defaults to the day you're on the website. It doesn't allow you to set up the reservation and walk you through the process. This caused a double booking and customer service won't allow you to cancel a reservation. I wanted the room, just not TWO rooms. I find this to be a reasonable request. There is no advantage to me for booking two rooms... All I feel is angry, angst and been cheated. Do not deal with this company.