Complaint / review text:
This by far, was the worst hotel stay experience I've ever endured. I travel for work and never expected this when booking my stay. When I first arrived at the hotel I was given a room with 2 twin beds, when I clearly booked a room for 2 full beds. When I went down to the front desk to ask about a bigger room I was given attitude and was told that they were booked and that was the only room available. I figured I'd let it slide. Well upon returning to the room my girlfriend had noticed a hole in the bathroom door the size of a cantaloupe, the toilet was not cleaned-having brown rings around the water line along with pubic hairs still on the seat. Also, the sink had not been wiped down from the previous person as there were still coffee stains present, and our towels so were dingy to the point that they looked piss yellow/brown.
I went back down to the front desk to let the employee know about this room and was also given attitude and hesitancy about switching us to a cleaner room. The first room was room 314, he then moved us to 207. As soon as he opened the door for us to look at the room I was immediately hit in the face with the awful smell of cigarette smoke (mind you this is supposed to be a smoke free hotel). We decided to look past this and stay the night. The whole first night we were there the parking lot lights were never turned on therefore it was pitch black and I felt very uncomfortable when I had to take my dog out for a walk during the night.
Another thing that made me feel uncomfortable was the fact that the side door (which had a key swipe in order for you to get in) was unlocked EVERY night we stayed there. I was traveling with my girlfriend and our 14 year old daughter and this did not make me happy knowing anyone could come in and out of the hotel as they pleased, whether they were a guest or not. I work hard for my money and would like to think if I pay for something I should get the best experience possible and this was not the case. I will definitely never stay at the Red Roof Inn in Monee, IL EVER again. And I am also contemplating on whether or not I will ever stay at any Red Roof Inns or their affiliates ever again.