Complaint / review text:
I purchased a vacation package with Expedia with the written assurance that if I found a less expensive price with the same flight and room type they would reduce my package price and give me an additional $50 for my next purchase. I agreed. Within 2 hours I found the EXACT package on CheapCaribbean.com for $121 less expensive. I screen shotted this offer and sent it to Expedia with a claim form for the refund. They refused to honor the BEST PRICE GUARANTEE stating that my flight was in a "different class, " that they would cancel my reservation and I could go elsewhere.
I have been so loyal to this company to be discarded without hesitation. I couldn't believe it!!! They claim that there are different "classes of Coach." None that the public can see. So, there is NO way that you can verify and obtain ANY refund ever for their BEST PRICE GUARANTEE. It doesn't exist. They are a fraudulent company with the WORST CUSTOMER SERVICE, from the Philippines, ever!