Complaint / review text:
I wanted to go to Thailand - two cities. I thought the booking would be a little complicated so I called Expedia to have them assist. BIG MISTAKE! After TWO HOURS on the phone (that should've been the hint), the girl had charged four credit cards over $5,500 (the trip was $3,000) and there was no trip booked. We kept giving her credit card because SHE SAID the first one was declined, it wasn't. They continued charging until our cards were maxed out and the trip still isn't booked. Had to wait 3 hours (until the middle of the night) to have them return my call.
After explaining clearly what happened, the customer service rep (using that term lightly) rebooked the whole thing only to tell me the credit card was declined. I had explained clearly what occurred. I had to get up at 6 A.M. To call another "sales" person who is supposed to transfer me to "credit card release" section. The "billing" lady in MANILA PHILIPPINES was unable to release anything or help in any way. I spent 40 minutes in the middle of the night for nothing. I had to take off work today (more money lost) in order to try and get this resolved as all of our credit cards have been maxed out. We have (had probably!) great credit. With Expedia screwing us out of money & time. They outsourced their service and any reasonable customer service is GONE! Expedia sucks!!!