Complaint / review text:
Booked my trip through Expedia.com. Au and the amount quoted went from AU $3950 to $5281 after checking the credit card statement. Upon inquiry, I was advised that I paid through expedia.com and that the charges were as per USD and Not AUD. I advised them time and over again that our budget was $4000 and that is why we booked something under $4000. We are losing $1200 for no fault of ours. One of their supervisors agreed to refund part of that money but the manager refused to give any refunds saying it's not their fault and they cannot help me at all.
After 3 years of being a loyal customer and giving them business of over $15000 myself and over $50,000 through referrals, this was not expected out of such a big brand. Extremely disappointed. Regretful decision of choosing Expedia. I would have rather got myself robbed on the street than wasting $1200 for nothing. Please be careful people. I would never recommend Expedia to anyone but will expose them to more and more people through social media.