Complaint / review text:
Our flight was canceled 24 hours before, yet Cheapoair failed to notify us. It was only because we attempted to check in that we found it. The airline instructed us to call our booking agent. We called them and they told us they were unable to either book a new flight for us or give us a refund for the canceled flight. Essentially, they took our money, refused to fix it, and refused to give us our money back.