Complaint / review text:
I tried to book the trip via cc.com but price was change pretty much in next few seconds and price jump was almost $600 for trip. I contact their costumer service and got in touch with lady "Amelia" who was super professional and try her best to book a flight-hotel for us but she was unable to give me a same price which was advertised about 10 min ago and she was blaming on airline not hotels since hotels are under contract. Anyway I told her my trip/budget and she told me she will contact me if something change in meantime but unfortunately nothing change in past 7 days except cost went even more up which is understandable. Anyway in meantime some other employee (Lance) from cc.com contact me via email about the trip and so I told him what I was looking for. Next day I send him and Amelia what I found on orbitz.com and price difference and few hours later I got rude emails from him about his commission and how he is 100% commission based employee and why I contacted and who is Amelia. He basically told me if I want to save money I have to book thru him not anyone else or he wont help me since he isn't getting paid for booking and his job his to make money not help other employee make commission and he get nothing... Anyway contact her back, told her about "Lance" emails and she told me she will talk to manager on shift and let me know soon as she has some info. 5 Hours later I had to email her to find out what's going on with trip/booking so she told me Supervisor declined to help which is super in my books. They made mistake in booking (but blamed United), then rude salesman is worried more about his paycheck then costumer who will make him earn his paycheck and supervisor who don't care. Way to go guys. I booked 3 trips with you guys and I will do my best to stay away from your company and word will get around. Hope someone from cc.com will read this complaint. Thank you for off your loyal client over few dollars.