Complaint / review text:
On Monday, June 21,2015, I was going to NYC the 5:30 P.M. Bus was late, once it arrived and we loaded on the bus, the bus driver never made an introduction, the ride to NY was horrible, very bumpy, the seat next to me was broken, there was no trash bags for trash, once we arrive in NYC at 10:30 P.M.
There was no one to unload the baggage, therefore some people had to reach into the bus and unload their baggage, as I was getting my baggage the driver said "excuse me", by that time I have already retrieve my bag.
On Wednesday, June 24,2015, again the bus was late suppose to leave NYC at 12:00 P.M. Bus didn't arrive until 12:20 P.M.
Once we arrive at Baltimore, we were informed that the bus driver was unable to continue her route, we sat there for about 45 minutes, until another bus arrived going to DC, suppose to arrive at 4:15 P.M. Didn't arrive until 6:30 P.M.