Complaint / review text:
ONETRAVEL or CHEAPOAIR.com these both sites seems like managed by same company may be FAREPORTAL. Here are few bad experiences to share. This is my personal opinion based on my personal experience. These websites may mislead you with great deals multiple times. Collects your personal information FULL PASSPORT NAMES, EMAIL, CONTACT. And quickly display banner, FARE UNAVAILABLE AND OFFER COUPON, but they generate marketing lead. Within 60 seconds, you are pounded by 10 calls, from INDIA. Hard to trust these agents, as they could potentially sell or misuse my personal information to third party. They are collecting information without customer approval.
PROXY AGENTS want your DATE OF BIRTH AND CREDIT CARD INFORMATION. They use PROXY NAMES, so no way to get back to same agent, they will DODGE you. Customer Service WEB FORM, no one responded for 48 hours. Sales transaction with agent works fine, but your CREDIT CARD will show 25-40% service on the AIRFARE, which they don't disclose upfront. They only disclose total ticket charge. AGENT bluffed discount FF20 and FAMILY40 was applied, but it didn't show up documented in transaction.
Looks like agents have been trained to hang-up on issues resolution, but focus on sales only, as there are no repeat customers. I worked directly with AIRLINE to get SEATS ASSIGNED for free. These guys charged me seating, after purchase of my ticket. I am working on getting that part refunded. They probably need to re-evaluate integrity piece to earn some trust in the marketplace. I haven't bought anything from LATIONFARE.com but they don't collect your personal information to generate sales lead. They provide accurate available flight details, before you enter personal information and purchase legitimate ticket.