Complaint / review / scam report
Korean Airlines
I flew Korean Airlines from Bangkok to JFK. When I arri...

Complaint / review text:
I flew Korean Airlines from Bangkok to JFK. When I arrived at JFK I was told a mistake occurred and the bag would be sent on the next day. Meanwhile I had a connecting flight to Orlando, Florida. Korean informed me they could only send the bag by FedEX as they had no means to send delayed bags through partner airlines. Korean sent me the bag six days later. The baggage delay resulted in me being forced to cancel a cruise and seek medical services for medication that was in the checked bag. Korean offered me $100 dollars for the six day delay and inconvenience. This is far lower than other airlines. I refused to accept the small amount. Consumers should be aware that when taking connecting flights in the US, Korean is unable to send bags through partner airlines to other cities. During weekends and holiday significant delays can occur.

Contact information:
Author: Contact with Author


Offender: Korean Airlines

Country: USA
Site: www.koreanair.com

Category: Traveling & Tourism

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