Complaint / review / scam report
Choice Hotels
We had our family reunion in North Carolina this year...

Complaint / review text:
We had our family reunion in North Carolina this year. I searched motels/hotels and came up with the Econolodge as it was only a 20-minute drive to my grandfather's house. The lobby is gorgeous and welcoming. I expected the same to be true for my rooms (223 and 231). My room was totally disgusting. One of the box springs on one of the beds was totally busted and I kept hitting my leg on the metal bed frame as it protruded out! You can imagine how bruised and sore my leg was and still is! My only regret was that I did not take pictures!

My daughter's room was missing the refrigerator and microwave so I was greeted with interruptions to use mine! They told her they would change her room to accommodate her use of a microwave and refrigerator but that never happened. There was a mishap in the swimming pool but they could not find anyone to come out and clean it so the pool remained closed all day Sunday (8/9/2015). There was nothing for the children left to do, but to run around and play causing the rest of my stay to continue to annoy me! I was only too happy to turn in my room keys and sign off and leave! Both the gentlemen who checked me in and the one who checked me out were both pleasant!

Contact information:
Author: Contact with Author

Offender: Choice Hotels

Country: USA

Category: Traveling & Tourism


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