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Complaint / review / scam report
This is a complaint about Booking.com and their cancell...

Complaint / review text:
This is a complaint about Booking.com and their cancellation fees. I made a hotel reservation through Booking.com and unfortunately, I clicked the confirmation button before I realized the reservation dates had changed - don't ask me how... Anyways, I tried to change the reservation dates through Booking.com as I knew the hotel had vacancies for the correct dates, but Booking.com's feature would not allow me to revise the reservation dates - even though the hotel confirmed they had availability for those dates!

So I had no choice but to cancel the initial reservation and go through the whole process again - this time with the correct dates. Of course the reservation went through smoothly because the hotel had advised me of their availability. What has got me mad is that Booking.com charged me $50 for the cancellation, when in fact it was their software that would not allow the reservation dates to be changed. The hotel in question had no problem with the changes, but the issue was no longer in their hands - it was Booking.com that made off with the $50! Stay away from booking.com...

Contact information:
Author: Contact with Author

Offender: Booking.com

Country: USA
Site: www.booking.com

Category: Traveling & Tourism


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