Complaint / review / scam report
Choice Hotels
I checked into the Econolodge Inn at 3608 Kahn Drive, L...

Complaint / review text:
I checked into the Econolodge Inn at 3608 Kahn Drive, Lumberton, North Carolina at approximately 11:30 am on August 14th. While at the front desk, the young lady (desk clerk) paused from assigning me my room and began yelling to a male (unknown if the person was an employee or not). After assigning my room and locating same, I noted that the hallway leading to my room appeared to have a foul musty smell similar to a mildew odor.

Entering my room I noted immediately that there was no place to place my luggage, but on my bed as there was no luggage stand. When examining the restroom I noted that the toilet paper roll on the dispenser and was almost depleted with no replacement roll (s) available in the room. There was a wash cloth draped over the shower head from the previous occupant. There was no iron board available (I obtained this from a housekeeper while in the hallway). There was an iron on the floor underneath the closet area, with the cord uncoiled.

The full length mirror was filthy, there were holes in the curtains and the bedspread covering my bed was torn with the stuffing coming out and cigarette burn holes in it. The freezer portion of the refrigerator had approximately one inch of ice caked on it and the lower portion didn't cool my soft drinks that I placed in it. There was no courtesy coffee pot for the coffee maker, nor was there a courtesy laundry bag. The A/C did not work properly. The swimming pool was emptied (which I was not advised of by the clerk when I checked in) and observation of the pool area itself was filthy.

The day of my departure, August 15th when taking a shower, I noted that there were two earwigs (insects) in the tub. The toilet constantly ran after flushing. I must admit, I did not bring any of this to the management of the hotel, as my stay was short and I did not think that another room assignment would change anything. This will be my last visit to this hotel!

Contact information:
Author: Contact with Author

Offender: Choice Hotels

Country: USA

Category: Traveling & Tourism


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