Complaint / review text:
2 years ago we signed up for their so called rewards program. That summer even though the person at the hotel told us we would be able to get a free stay if we signed up we never received it. This summer my wife who set up the account (but put my contact info on it since I book both of our stays) stayed at two different hotels and was told it would get us the $50 gift card. But again we were told we did not get the reward because I was at one of the stays. I guess I could have easily lied to say I was there but that didn't seem right.
The associate I talked to was not helpful at all. I am currently on hold for 10 plus minutes trying to talk to a supervisor. You would think the person who set up the account would be able to get the reward or that the hotel would have told her that even though she set up the account she wouldn't be able to use it. Just got off being on hold with zero resolution. Done with this so call "rewards program" and likely done with Choice hotels.