Complaint / review text:
Booked a room at the Comfort Inn In D'Iberville MS for the nights of 15 and 16 August 2015. The hotel had a top rating of 4.1 out of 5 and they stated that it had recently been remodeled. Upon arrival we were given a room on the 2nd floor. This room smelled badly and had visible mold in the bathroom. Our complaint resulted in being given a room on the third floor which also smelled and had slices of pepperoni pizza on the carpet. There were dehumidifiers about every 30 feet in the hallway, so they were aware there was some sort of problem. As there was no visible mold and it was becoming late, we decided to turn the A/C colder, open the window and spend the night.
The next morning we informed the front desk that we would not be staying for the second night and informed them why. We were told, "no problem" and we were entitled to a refund as we cancelled prior to 3PM, however, we would have to contact Orbitz for a refund, as they made the booking. On the 18th phoned Orbitz and was told that they would have to contact the manager of the Comfort Inn to "approve" the refund. They were unable to contact the manager and requested I call back the next day.
The following day I was told essentially the same thing, however, there was no need for me to call back as they would send me an email within 24 hours after the matter was 'resolved'. I received no email so-called Orbitz again and was told they were still 'working on it', and I would receive an email once refund was approved by the 'general' manager of the Comfort Inn. I have still not received any communication from Orbitz and now strongly suspect a refund will not be forthcoming, regardless of how many times I call. I did try to place a negative review of this hotel by just describing the uncleanliness of this hotel, but the site would not accept my review. Obviously, they only accept favorable reviews, which is why this dump was rated 4.1 by Orbitz.