Complaint / review text:
I booked air travel, rental car and hotel through Expedia. I was required to pay in advance and after my credit card was charged for the full amount I received the information on the car rental including the fact that the car rental counter would be closed when my flight arrived. I called the car rental agency and was told that I would have to find alternate transportation to my hotel 33 miles from the airport and come back the next morning to pick up my rental car. I called Expedia to cancel the car rental which they arranged but said I might have to pay a cancellation fee. I asked if I could change my hotel reservation to the same hotel chain's hotel near the airport. I was told that that was not possible.
Evidently even though Expedia knew the hours of the car rental agency counter would make it impossible for me to get the car, they happily charged me for the car rental and made me liable for any expense in canceling the car rental reservation.in my view the only reason to use a travel agency is to avoid screw-ups such as this. I cannot consider Expedia to be a competent travel agency.