Complaint / review text:
We had reserved a car rental through our cheapoair.com as suggested by customer service! It would save us money. We arrived to pick up the car and noticed how scraped up and dented it was with the inside being filthy! The sales person came out and quickly marked off where the damage was on the car but not in detail. I took pictures on my cell phone to document them. We were told that our insurance coverage was not enough and had to pay $12 per day extra along with a $500.00 deposit held on my credit card in case of any damage caused by me.
4 days later we returned it along with a full tank of fuel. An employee asked if we were returning it and started to look at the card with the damages marked on it. He immediately stated that the driver's mirror was not damaged prior to us picking it up. I began to scroll through my pictures as he went back inside without looking any further at the rest of the car, right then I knew this was a scam!!! My wife and I went inside and two other customers were dealing with the same problems, being accused of damages made while driving the car. The one lady said her father had rented the prior week and was charged $700.00 for damages that were already on the car!
I stated in a loud voice that this was a scam and we need to call the police, within minutes the sales persons rechecked the rental cars and were given a clean checkup! The one lady came and hugged my wife after being so relieved that she would get her $500.00 deposit back. This non refunded money would add up quickly if renters do not take clear pictures of damages that are already existing!!