Complaint / review text:
When I bought a ticket from London and back together via your website, CheapOAir only accepted my bank card for the return flight and left my outbound flight unconfirmed without informing me why. I then called CheapOAir, who informed me that while my outbound flight appeared to be unconfirmed, the confirmation number was simply the same number as my returning flights number, a fact that I later discovered was false. He did not inform me that the flight was indeed unconfirmed and that I did not have a booking. He also did not inform me why that flight was unconfirmed.
When I arrived at the airport in London, I was unable to fly and had to pay 179 pounds on the spot to book a ticket for the next flight. Not only did CheapOAir refuse to accept responsibility for a problem that they themselves had caused, a man named Tim from CheapOAir informed me that they had no documentation of my previous call to CheapOAir. This was clearly false and a sign that CheapOAir is corrupt and simply destroyed the record of my call to clear any responsibility on their part. I am warning all customers to never use CheapOAir unless they want to have a terrible flying experience. The inconvenience CheapOAir caused me was so large that this is simply my duty to all future customers. RyanAir service desk workers informed me that this is NOT a unique case with CheapOAir.in fact, they had seen multiple cases of unconfirmed tickets with CheapOAir not sufficiently informing their customers of the situation.