Complaint / review text:
I used the promotion stay two nights and receive a free night. So my free night got 5000 points which is actually half a night. I am a gold member and I expected to have some privileges. So I accumulate 30.000 points good for 3 free nights. I try to use them at Quality Inn on the River in Glenwood Springs CO. The customer service offered me a room with a king bed for my points. Me and my husband have problems and we use two queen beds, not one. On my preferences I have 2 queen beds, non smoking room. They have rooms available of my choice but for my points I may get their preferences like I ask for something which I am not entitled. Finally I have to book with Rodeway Inn in Glenwood Springs - they accepted my choice.
What is wrong with you? My points are like cash and I can't have the hotel and room of my choice? I read that a lot of people have problems with your rewards. An old reward was for a 50$ card but I was told that I have to use my points to buy it. Stop the tricky lies, don't do this. Better stop giving rewards and then treat us like a third class guests. I am disappointed with my treatment and I will use my points and choose another hotel chain which respects me and my choice. This is a shame, and is not the hotel guilt - it's the Company greediness and lies. Now on 8 Oct. I have to go for a motel which is not my choice, but yours for me. Shame on you for doing this. I will contact BBB and send them a complaint about my problem and your lack of professionalism. Shame on you!!!