Complaint / review / scam report
Payless Car Rental
This company seems to have completely arbitrary and rap...

Complaint / review text:
This company seems to have completely arbitrary and rapacious fee practices. I had rented for a week, anticipating that if needed I could extend the agreement, such as I've done with every other rental agency. When I inquired about extending, the counter clerk indicated there would be a $20 extension fee. Two days later I was told it was not a $20 fee, it was $20 PER DAY additional rental charge. So a car that was costing $15 a day is now renting for $35 per day. The only way I could forgo the fee was to again drive the 70 miles round-trip to the airport to return the first car at the end of its agreement, and I couldn't even rent another car at whatever rate Payless was then offering while I was standing in front of the Payless that case, I would forfeit the payment for all my unused days to the company.

I duly drove back to the airport site three days later and signed another rental agreement. When my plans changed and I wished to return the car early, the company's phone representative said that not only would I forfeit the entire payment for my full rental. Contradicting what I had been told before, even if I returned the car early and paid the rental in full, the company would charge me $15 per day effect, I would be giving Payless an opportunity to rent the car to someone else while they were technically still renting the car to me and punishing me every day that they had the opportunity to rent it again. Frankly, I have never seen such an atrocious disregard for the customer. They have used every opportunity to impose undisclosed charges and penalties that in no way reflect the costs of their doing business.

Contact information:
Author: Contact with Author

Offender: Payless Car Rental

Country: USA   State: Oklahoma   City: Tulsa   Zip: 74169-9000
Address: P. O. Box 699000

Category: Traveling & Tourism


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