Complaint / review text:
I've been listed with both VRBO & Airbnb for about 8 months. After getting a $2400 booking and only receiving $2000 after booking and transfer fees, I decided to pay for their 1-yr membership. That was 3 months ago, and I've gotten not a single booking since. I made the colossal mistake of listing a client's property at the end of July. Just found out that the first booking was made with a stolen credit card. I do not check ID or anything as I assume the entity taking the booking has done their due diligence. Turns out the name on the credit card and the name on the book was different - how did they miss that? I stated that to VRBO/Homeaway.
I just checked my account and they have gone in without my permission and withdrawn the funds and has put me in overdraft. The funny thing is - they've charged me yet another fee for doing so. STAY FAR AWAY from this company. I feel like I have no recourse. That they can go into my account and just take the funds - it's astounding.