Complaint / review text:
We bought 3500 points at a Shell vacations meeting 2 years ago. We never did much with it because we also own through Diamond Resorts. We got talked into an update meeting since it had been a while since we'd purchased. Of course they did all they could do to try and talk us into more points and it sounded like a good deal at the time. They even threw in "10" Dream Vacation" vouchers we could give to our family members if we would by another 3500 pts. We did. So... My husband was trying to log on to make a payment and it wouldn't let him, so I finally called and told them we just realized that we have 2 different loan #'s but neither would let us log in.
The woman I talked to said to "disregard the old Loan # and use the new one". We had NO idea that we had 2 separate memberships! Now we been turned over to collections for not paying our loan payment and I kept telling them I just paid it! But it was the other one we didn't know about that was past due. My complaint is... Why in the world would you not just combine the points into one loan instead of every time you buy more points you get a new membership! That's idiotic! So our credit score has suffered because of this and we were never informed there would be 2 separate loans to be paid separately! We keep getting the runaround from one person to the next.
We own with Diamond with 80,000 points and we can go anywhere anytime! We just returned from 2 weeks in Ireland with the flight and car rental all paid for with our points. We've NEVER had any problems with Diamond with payments or reservations.in the update meeting the sales girl kept saying that Shell is bigger and better than Diamond Resorts or any other timeshare company. I completely and wholeheartedly DISAGREE! I think my husband and I would be willing to join a class action suit against Shell! Keep us all informed!